Frequently Asked Questions
Craft & Quality
Q: What kind of jewelry does Fable Jewelers create?
A: Fine jewelry made with intention — solid gold, substantial weight, and designs meant to last a lifetime, not a season.
Q: Are your pieces lightweight or hollow?
A: Never. Our jewelry is made with solid metals and thoughtful proportions for durability. Pieces that will be passed down, pieces that will be remembered, pieces that will become heirlooms.
Q: Is this fast fashion jewelry?
A: No. Fable is the opposite of fast fashion — slow-made, carefully sourced, and produced in small batches or made to order.
Q: How durable are your designs for everyday wear?
A: Our pieces are designed to be worn daily, balancing beauty with structural integrity and long-term wearability.
Q: What metals do you use?
A: We work exclusively in fine metals, including solid 14K gold, and 18K coming soon.
Stones & Sourcing
Q: Where do your stones come from?
A: We source natural diamonds and gemstones directly from trusted cutters and small miners we know personally.
Q: Are your gemstones natural?
A: Yes. We specialize in natural, responsibly sourced stones — many of them rare, unique, or one-of-a-kind.
Q: Do you offer lab-grown stones?
A: At this time, we focus on natural stones. If you’re seeking something specific, we’re always happy to discuss options.
Q: Will my stone look exactly like the photos?
A: Each natural stone is unique. Variations in color, inclusions, and character are part of what make each piece a true original.
Customization & Made-to-Order
Q: Are your pieces made to order?
A: Many of our designs are made to order, allowing us to craft each piece specifically for you.
Q: Can I customize a design without doing full custom?
A: Yes. Our signature designs allow for stone shape, size, and metal customization without the cost or timeline of a full custom build.
Q: Do you offer fully custom commissions?
A: We do, on a limited basis. Custom projects need to have the form filled out and we will reach out with availability and options!
Shipping, Returns & Practical Details
Q: How long does it take to receive my order?
A: Production timelines vary by piece. Made-to-order designs typically ship within 3–6 weeks unless otherwise noted.
Q: Why are your shipping rates higher than most shipping rates?
A: Every order is fully insured through transit for its full value. We prioritize security and peace of mind over shortcuts.
Q: Do you ship insured?
A: Always. Insurance begins at carrier acceptance and ends upon confirmed delivery.
Q: What is your return policy?
A: Because many of our pieces are made to order or customized, we have a 20% processing fee for returns. We are happy to discuss exchanges or adjustments to avoid that fee. Please review our full return policy before purchasing or reach out with questions.
Q: What if my piece needs servicing later?
A: We offer ongoing care, resizing, and repairs. Insured shipping is required for all service work.
Why Invest in Fine Jewelry?
Q: Why should I invest in fine jewelry instead of trend pieces?
A: Fine jewelry is made to last. Solid metals, expert craftsmanship, and thoughtful design mean your piece won’t wear out, tarnish, or lose its integrity over time.
Q: What makes fine jewelry an investment?
A: True fine jewelry holds value through quality materials, weight, and construction — not trends. It’s something you can wear for decades, not replace every year.
Q: Does fine jewelry actually last longer?
A: Yes. Solid gold and well-built settings are designed to withstand daily wear, resizing, and long-term care.
Q: Is fine jewelry meant to be worn every day?
A: The best fine jewelry is. Pieces designed with durability in mind become part of your life — not something saved for special occasions.
Jewelry Care
Q: Is Fable jewelry meant to be worn every day?
A: Yes. Our pieces are designed for everyday wear, crafted in solid fine metals with durability in mind. Thoughtful care simply ensures they remain beautiful for decades to come.
Q: When should I remove my jewelry?
A: We recommend removing jewelry during activities that involve impact, heavy lifting, harsh chemicals, or abrasive surfaces — such as exercising, cleaning, gardening, or swimming.
Q: Can I shower or sleep in my jewelry?
A: Exposure to water is fine, but removing jewelry before showering or sleeping helps prevent unnecessary wear, buildup, and stress on clasps or settings.
Q: How should I clean my jewelry at home?
A: Clean with warm water, a mild soap, and a soft brush or cloth. Gently clean around settings and chains, rinse thoroughly, and pat dry with a lint-free cloth.
Q: How often should my jewelry be professionally checked?
A: We recommend a professional inspection every 8-12 months, especially for pieces with stones, to ensure settings remain secure and clasps function properly.
Q: What if my piece needs maintenance or repair?
A: We offer ongoing care, resizing, and repair services. Insured shipping is required for all service work to ensure your piece is protected in transit.